General terms & condition

1. Scope of Application

The terms of contract between Rhodsig Group AB as the Company and the Client shall be governed exclusively by the following General Terms and Conditions. Any deviating agreements shall require the written consent of the contractor. The customer acknowledges these General Terms and Conditions upon placing the order.

2. Scope and execution of the contract

Contracts must be in writing to be effective. In the event of an oral order, the Client shall be entitled to determine the content of the contract by written confirmation on the basis of the scope of investigation recorded in the expert opinion. Declarations, confirmations or undertakings by employees must be in writing or confirmed in writing in order to be effective. The scope of the services to be rendered results exclusively from the offer including any written order confirmations. Insofar as deadlines for the execution of the order have been determined, these are only binding if they have been agreed in writing. These provisions shall also apply to preliminary reports.

Analyses that are formulated through oral communications must also be confirmed through email with an official order confirmation. Rhodsig Laboratory are entitled to formulate this official confirmation upon how he/she understood the oral agreement. If the client has any rejections or questions, it is on the client to rewind so Rhodsig can clarify this.

3. Prices

Fees not established between the Company and Client at the time of the order is placed or a contract is negotiated shall be at the Company’s standard rates (which are subject to change) and all applicable taxes shall be paid by the Client.

4. Acceptance

Defects shall be notified to the Company in writing within 21 days of delivery of the test report or expert opinion, stating the reasons. If no complaint is received by the Client within this period, the service shall be deemed to have been accepted. The date of receipt of the complaint shall be decisive. Later complaints are excluded.

5. Terms of payment

Unless a shorter period is established in invoice, Client will promptly pay not later than 30 days from the relevant invoice date or within such other periods as may be established by the Company in the invoice (the “Due Date”) all fees due to the Company failing which interest will become due at a rate of 1,5% per month from the Due Date up to and including the date payment is actually received. The

6. Deadlines, delay, impossibility

Delivery periods and dates are non-binding unless their binding nature has been expressly agreed in writing in advance. Influences of force majeure such as strikes, illness, operational disruptions or even default on the part of one of our suppliers shall entitle us to postpone performance for the duration of the hindrance and a reasonable start-up period.

7. Liability and indemnification Limitation of Liability

  1. The Company is neither an insurer nor a guarantor and disclaims all liability in such capacity. Clients seeking a guarantee against loss or damage should obtain appropriate insurance.
  2. Reports and findings are issued on the basis of information documents and/or samples provided by, or on behalf of, Client ans solely for the benefit of Client who is responsible for acting as it sees fit on the basis of such Reports and Findings. Neither the Company nor any od its officers, employees, agents or subcontractors shall be liable to Client nor any third party for any actions taken or not taken on the basis of such Reports of Findings nor for any incorrect results arising from unclear, erroneous, incomplete, misleading or false information provided to the Company.
  3. The Company shall not be liable for any delayed, partial or total non-performance of the service arising directly or indirectly from any event outside the Company’s control including failure by Client to comply with any of its obligations hereunder.
  4. The liability of the Company in respect of any claim for loss, damage or expense of any nature and howsoever arising shall in no circumstance exceed a total aggregated sum equal to 10 times the amount of the fee paid in respect of the specific service which give rise to such claim or USD 20 000 (or its equivalent in local currency), whichever is lesser
  5. The Company shall have no liability for any indirect or consequential loss including without limitation loss of profits, loss of business, loss of opportunity, loss of goodwill and cost of product recall. It shall further have no liability for any loss, damage or expenses arising from the claims of any third party (including, without limitation, product liability claims) that may be incurred by the Client.


Client shall guarantee, hold harmless and indemnify the Company and its officers, employees, agents or subcontractors agains all claims (actual or threatened) by any third party loss, damage or expense of whatsoever nature including all legal expenses and related costs and howsoever arising relating to the performance, purported performance or non-performance, of any service.

8. Limitation

In event of any clam, Client must give written notice to the Company within 30 days of discovery of the facts alleged to justify such claim and, in any case, the Company shall be discharged from all liability for all claims for loss, damage or expense unless suit is brought within 6 months of performance of the service.

9. Protection of test reports

The Company shall retain the copyright to the services rendered – insofar as they are suitable for this purpose. The Client may use the test report produced within the scope of the order, including all tables, calculations and other details, only for the purpose for which it is intended as agreed. The publication and reproduction of the test reports and expert opinions, in particular for advertising purposes, as well as their use in extracts in other cases require written permission.

10. Confidentiality

Each Party shall keep in confidence, not divulge to any person or entity and release for any other purpose than that contemplated in the individual order information acquired from the other in relation to the Services provided, except with the prior written consent of the other Party.

All information created and gathered through laboratory activities related to the specific job number is considered as Rhodsigs responsibility. The Client can trust that this information is retained between parties involved in the official order confirmation. If any information is intended to be public available, Rhodsig is to inform this as written confirmation prior to testing. Client can trust that all information, except that shared by Client or confirmed in advance, is treated as property belonging to Client and hence confidential to all other parts. All employees involved from Rhodsigs part signs a code of context, declaring confidentiality regarding Clients. Rhodsig reserves its rights for exceptions to above, if legal rights require so. In that case, the Client will be informed regarding what information was shared, unless forbidden by law. Any information involving the Client received from third part organisations (e.g authorities, governments) is treated as confidential information between Rhodsig and Client.

11. Sample delivery and storage

The delivery of the samples by the Client shall be at the customer’s expense and risk. This does not apply if collection has been agreed. In case of shipment by the Client, the sample material must be packed properly and in compliance with the legal regulations. The Client shall be liable for any damage caused by a dangerous condition of the sample material. The Client shall be obliged to inform the Company of all dangers known to him. Samples shall be stored for 90 days insofar as their condition permits and they have not been consumed or modified for the purpose of testing (does not apply for gas samples). Longer storage shall be remunerated by the customer. After expiry of the storage period, the samples will be disposed of. The costs incurred for this can be claimed from the Client. If the Client wishes the samples to be returned, this will be done after a written request and at the Clients expense.

12. Governing law.jurisdiction and dispute resolution.

These conditions will be governed by, and interpreted in accordance with, the substantive laws of Sweden exclusive of any rules with respect to conflict of laws. Should individual provisions of these General Terms and Conditions be invalid in whole or in part, the remaining provisions shall remain unaffected. Any dispute controversy or claim arising out of or in connection with the service provided shall be finally settled by arbitration in accordance with the Arbitration Rules of the SCC Arbitration Institute. The seat of the arbitration shall be Gothenburg.